Terms of Service

1. Introduction

Welcome to SmoothFPS ("we," "our," or "us"). By accessing or using our website at smoothfps.com (the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.

2. Nature of Service

SmoothFPS is an educational and informational platform that provides guidance, tutorials, and suggested solutions for gaming performance issues such as FPS stuttering, micro-freezes, and frame drops.

We are not:

• An official technical support provider for any hardware or software manufacturer
• Affiliated with Microsoft, NVIDIA, AMD, Intel, or any other company
• Providing guaranteed fixes or professional IT services
• Responsible for any changes you make to your system

3. ⚠️ Risk Disclaimer – Solutions & Modifications

Many solutions provided on SmoothFPS involve modifying system settings, including but not limited to:

• Windows Registry Editor – Incorrect changes can cause system instability or prevent Windows from booting
• BIOS/UEFI Settings – Incorrect changes can prevent your PC from starting or cause hardware issues
• PowerShell & Command Prompt Commands – Running with administrator privileges can affect system behavior
• Windows Security Features – Disabling features like Core Isolation may reduce system security
• Power Management Settings – May affect battery life, heat output, and hardware longevity
• Driver and Software Changes – May affect system stability

By using our solutions, you acknowledge and accept that:

• You apply all changes at your own risk
• You should create a System Restore Point before making any changes
• You should back up important data before attempting system modifications
• SmoothFPS is not liable for any damage, data loss, or system issues resulting from applying our suggestions
• We provide instructions "as-is" with no warranty of any kind

4. User Accounts

Some features of our Service require creating an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

We reserve the right to suspend or terminate accounts that violate these terms.

5. User Conduct & Community Guidelines

When using our voting and commenting features, you agree to:

• Be respectful and constructive in all interactions
• Not post spam, advertisements, or promotional content
• Not share malicious content, malware, or harmful links
• Not harass, abuse, or threaten other users
• Not impersonate others or create misleading accounts
• Vote honestly based on your actual experience with solutions

We reserve the right to remove content and ban users who violate these guidelines without prior notice.

6. HWiNFO Log Upload Service

Our HWiNFO log analysis feature allows you to upload hardware monitoring logs for AI-powered analysis. By using this feature:

• You confirm that you have the right to upload the log files
• You understand that logs contain hardware identifiers and system information
• You consent to the analysis being performed by AI services
• You acknowledge that analysis results are informational only, not professional diagnostics

See our Privacy Policy for details on how we handle uploaded files.

7. Data Analytics & Service Improvement

By using our Service, you agree that we may use anonymized data derived from your diagnostic sessions and HWiNFO uploads to improve the Service for all users. This is an integral part of how SmoothFPS operates and includes:

• Diagnostic Accuracy – Analyzing aggregated issue patterns to improve the precision of our diagnostic engine
• Hardware Benchmarks – Building reference performance data for hardware components so users can compare their system's performance against similar setups
• Solution Effectiveness – Measuring which solutions produce the best results for specific hardware configurations and issue types

All data used for these purposes is anonymized — personal identifiers, serial numbers, and user IDs are permanently removed before the data enters our aggregate statistics. No individual user can be identified from these statistics.

If you do not wish your data to be used in this way, you may choose not to use the Service. You may also request deletion of your account and personal data at any time — see our Privacy Policy for details.

8. Paid Subscriptions

SmoothFPS offers an optional paid subscription plan (Pro) that unlocks additional features. By subscribing to a paid plan:

8.1 Payment Processing

• All payments are processed by Paddle.com, which acts as our Merchant of Record. When you purchase a subscription, you are purchasing from Paddle, who resells our Service to you.
• Paddle accepts major credit cards, PayPal, Apple Pay, and other payment methods depending on your region.
• All prices are displayed in your local currency where supported. Applicable taxes are calculated and collected by Paddle in accordance with local regulations.

8.2 Subscription Terms

• Subscriptions are billed on a monthly recurring basis.
• Your subscription automatically renews at the end of each billing period unless cancelled at least 48 hours before the renewal date.
• Upon cancellation, you retain access to paid features until the end of your current billing period, after which your account reverts to the Free tier.
• Unused uploads or features within a billing period do not carry over.

8.3 Feature Availability

We reserve the right to modify, add, or remove features from any subscription tier. If we make material changes that reduce the value of your current plan, we will notify you in advance and you may cancel before the next billing cycle.

9. Refund Policy

9.1 Refund Window

You may request a full refund within 14 days of your initial subscription purchase or within 14 days of a subscription renewal, provided you have not excessively used the paid features during that period.

9.2 Refund Conditions

• Refunds are processed through Paddle (our payment processor), not directly by SmoothFPS. To request a refund, contact Paddle support or reach out to us through our Contact Page and we will facilitate the process.
• Upon refund approval, your account is immediately downgraded to the Free tier. All access to paid features (advanced analysis, exports, AI chat, etc.) is revoked.
• Analysis results and data generated during your paid period remain accessible in read-only mode on the Free tier.

9.3 No Refund After 14 Days

After the 14-day window, no refunds will be issued. If you wish to stop your subscription, you may cancel at any time and your access will continue until the end of the current billing period.

9.4 Exceptions

We may issue refunds outside the standard window in the following cases:

• Service Defect – If the Service is materially defective, unavailable for an extended period, or does not function as described, you are entitled to a full refund or equivalent remedy (repair, re-performance of the service, or replacement).
• Billing Error – If you were charged incorrectly or charged after cancellation.
• Recurring Defect – If the same material issue occurs three or more times within your subscription period, you are entitled to a full refund.

10. Consumer Protection

We are committed to fair and transparent business practices in compliance with applicable consumer protection laws in all jurisdictions where our Service is available.

10.1 Service Description Accuracy

• All subscription features and limitations are clearly described on our Pricing Page before purchase.
• We do not engage in misleading or deceptive marketing practices.
• The total price (including any applicable taxes) is displayed before you confirm your purchase.

10.2 Your Consumer Rights

Nothing in these Terms limits or excludes any consumer rights that cannot be limited or excluded under applicable law. Where local consumer protection laws provide you with rights that go beyond what is stated here, those rights apply. This includes but is not limited to:

• The right to receive a service that matches its description
• The right to a remedy (refund, replacement, or re-performance) if the service is defective or not as described
• The right to clear and transparent pricing information before purchase
• The right to cancel a subscription and stop future charges

10.3 Dispute Resolution

If you have a complaint about the Service or a billing issue:

• Contact us first through our Contact Page — we aim to resolve all complaints within 14 business days.
• If we cannot resolve the issue, you may contact Paddle (as Merchant of Record) for payment-related disputes.
• You retain the right to pursue any remedies available to you under the consumer protection laws of your jurisdiction.

11. Intellectual Property

All content on SmoothFPS, including text, graphics, logos, and software, is our property or licensed to us. You may:

• View and use our content for personal, non-commercial purposes
• Share links to our pages

You may not:

• Copy, modify, or distribute our content without permission
• Use our branding for your own products or services
• Scrape or harvest our content in bulk

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SMOOTHFPS AND ITS OPERATORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of data or system corruption
• Hardware damage
• Loss of profits or revenue
• System downtime or inability to use your computer

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

13. Changes to Terms

We may update these Terms of Service from time to time. We will notify users of significant changes by posting a notice on our website. Continued use of the Service after changes constitutes acceptance of the new terms.

14. Contact Us

If you have questions about these Terms of Service, please contact us through our Contact Page.